Eternal Essence Privacy Policy

Our contact details:

Name: Eternal Essence

Correspondence Address: 26 The Hornet, Suite 837, Chichester, England, PO19 7BB

Phone Number: (9 am – 5 pm, Monday – Saturday)

E-mail: contact@eternalessencehome.co.uk

Date completed: 01/11/21

The types of personal information we collect:

We currently collect and process the following information:

• Name
• Address
• Bank Card Details
• Location IP
• E-mail Address
• Contact Number
• Order History

How we get personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Allow us to process transactions
• Allow us to E-mail you invoices and receipts for your purchases
• Allow us to contact you with marketing offers

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:

We have a legitimate interest: your data is necessary for making online transactions and having your orders delivered to you. We only take the minimum information required for this task and will only contact you with marketing offers with your permission.

How we store your personal information:

Your information is stored as securely as possible via WooCommerce and Stripe, maintained with routine security updates.

We keep the information you give us as long as you have an open account with us. If your account is inactive for 24 months we will close it and erase all data entered through it.

Your data protection rights:

Under data protection law, you have the following rights:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at data@eternalessencehome.co.uk if you wish to make a request.

Cookies:

We utilise cookies from Google Analytics for Stats and Reporting. These track movements across the sites for the purposes of promoting engagement and improving customer experience.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at data@eternalessencehome.co.uk. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk